Policies & Standards

Policies and Standards

Cancellation Policy

We understand plans change. For full flexibility, cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund. For cancellations within 24 hours, a fee equal to 50% of the booking cost will apply.

Payment Terms

Payment is due at the time of booking to secure your reservation. We accept all major credit cards and secure digital payment methods. Any additional charges, such as extended hours or requested extras, will be processed at the conclusion of your service.

Safety Standards

Your safety is our top priority. Every HTX Black vehicle undergoes regular inspections, and our drivers are rigorously vetted and trained in advanced safety protocols. We strive to deliver peace of mind for every journey.

Service Modifications

Need to adjust your trip details? No problem. Contact us at least 12 hours in advance to request modifications. While we aim to accommodate your needs, adjustments are subject to availability.

Privacy Policy

Last Updated: 1/1/2025

At HTX Black, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services. By booking a service or visiting our website, you agree to the practices described below.

1. Information We Collect

We collect the following types of personal information to provide you with an exceptional experience:
   •    Personal Identification Information: Name, email address, phone number, and billing address.
   •    Payment Details: Credit card or other payment information (processed securely via third-party payment processors).
   •    Trip Details: Pickup and drop-off locations, schedules, and preferences.
   •    Communication Records: Emails, messages, and feedback to improve our services.

2. How We Use Your Information

We use your information to:
   •    Process and confirm bookings.
   •    Provide personalized and premium transportation services.
   •    Improve our customer service and enhance user experience.
   •    Send booking confirmations, updates, and promotional offers (only if you’ve opted in).
   •    Maintain compliance with legal obligations.

3. Information Sharing

Your information is handled with the highest level of confidentiality. We do not sell, rent, or trade your personal information. We only share your data in the following cases:
•    Service Providers: With trusted partners (e.g., payment processors) to deliver our services.
   •    Legal Requirements: If required by law, regulation, or legal process.    •    Consent: When you explicitly authorize us to share your information.

4. Data Security

We use advanced security measures, including encryption, to protect your personal and payment information. While no system is entirely foolproof, we continuously monitor and upgrade our technology to safeguard your data.

5. Your Rights

You have the right to:
   •    Access the personal information we hold about you.
   •    Request corrections or updates to your information.
   •    Opt-out of promotional communications at any time.
   •    Request the deletion of your data, subject to legal or operational requirements.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site performance. You can manage your cookie preferences through your browser settings.

7. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

8. Updates to This Policy

HTX Black reserves the right to update this Privacy Policy as needed. Any changes will be posted on our website, and the “last updated” date will reflect the revision.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: privacy@htxblack.com